Returns Policy

This is an English translation provided for convenience. In the event of any discrepancy, the Polish version prevails.

The rules below describe the return of goods under the statutory right to withdraw from a distance contract. Legal basis: the Polish Consumer Rights Act of 30 May 2014 (Journal of Laws 2014, item 827, as amended). Detailed information, including how to submit a withdrawal statement, can be found on the Right of Withdrawal page.

1. Who is entitled to return goods

The right to withdraw from the contract without giving any reason is available to:

• a consumer — a natural person making a purchase for purposes unrelated to their business or profession;
• a sole trader with consumer rights — a natural person running a business, where the purchase is not of a professional nature for them, resulting in particular from the subject of their business activity as disclosed in CEIDG (the Polish Central Register and Information on Economic Activity) (applies to contracts concluded from 1 January 2021).

A purchase made by a company for the purposes of its business (including a purchase invoiced to a company) is not covered by the statutory right of withdrawal. In such a case, a return is possible only with our consent, on individually agreed terms.

2. Withdrawal period

You have 14 days to withdraw from the contract without giving any reason. The period runs from the day on which you, or a third party other than the carrier indicated by you, took possession of the goods.

To meet the deadline, it is sufficient to send the statement before the period expires.

3. How to report a return

An unequivocal statement of withdrawal from the contract is sufficient. You may submit it:

• in writing to: Stojan S.C. Włodzimierz Leszczyński, Adam Król, ul. Wojewódzka 2, 87-152 Pigża, Poland,
• by e-mail to: stojan@silniki-elektryczne.com.pl

You may use the model form set out in Annex 2 to the Consumer Rights Act, but this is not mandatory. We do not require the written form on pain of invalidity — notification by e-mail is fully effective.

4. Sending the goods back

The goods must be sent back or handed over to us without undue delay, and no later than 14 days from the date of submitting the statement of withdrawal. The deadline is met if you send the goods back before it expires.

Please enclose a copy of the invoice or receipt — this makes it easier to identify the order, although it is not a condition for accepting the return.

Because of the size and weight of the motors, please contact us in advance about how to dispatch the parcel. We do not accept returns sent cash on delivery.

5. Return costs

• The direct cost of sending the goods back is borne by the buyer (Article 34(2) of the Consumer Rights Act).
• We refund the price of the goods and the cost of delivering them to you — up to the amount of the least expensive standard delivery method offered in our shop. If you chose a more expensive delivery method, the excess over the cheapest option is not refundable.

6. Refund deadline

We make the refund without undue delay, and no later than 14 days from the date of receiving your statement of withdrawal from the contract.

The refund is made using the same means of payment that you used in the original transaction, unless you agree to a different solution. In no case will you incur any fees in connection with the refund.

We may withhold the refund until we have received the goods or you have provided proof of having sent them back — whichever occurs first.

7. Condition of returned goods

You may examine the goods to the extent necessary to establish their nature, characteristics and functioning — just as you would in a high-street shop. You are liable only for any diminished value of the goods resulting from use beyond such examination.

Unpacking the goods or the absence of the original packaging does not deprive you of the right to withdraw from the contract. However, please protect the motor during transport so that it is not damaged.

8. When the right of withdrawal does not apply

In accordance with Article 38 of the Consumer Rights Act, the right of withdrawal does not apply, among other things, to goods made to the buyer's specifications or clearly personalised to meet their individual needs — in our case, this applies to motors and gearmotors prepared to individual order (rewinding, non-standard configuration, mechanical modification).

9. Complaints

A return under the right of withdrawal is a procedure separate from a complaint. If the goods do not conform to the contract, you are entitled to rights under the statutory warranty (rękojmia) — in such a case, please contact us at stojan@silniki-elektryczne.com.pl.